Summary

Having worked in multiple large enterprise environments and now for a large MSP, I have gained a vast amount of knowledge for many products.

My specialties include but are not limited to the following:

Cisco Meraki
HP Servers
HP SAN Storage
Labtech RMM
Microsoft Active Directory
Microsoft Office 365 migrations.
Microsoft Operating Systems 7 – 10
Microsoft Server 2003 to Server 2012 R2 Migrations
Microsoft Server 2003 – 2012R2
Microsoft Operating System Deployment
Microsoft SCCM 2012
Veeam Backup & Replication
VMware ESXi

I enjoy the challenge of learning new products and work hard to find a resolution to any issue that is put before me.

Experience

Sr. Systems Engineer at NetGain Technologies, Inc.

July 2015 – Present

At NetGain, I am a member of a team of Senior System Engineers tasked with optimizing our client’s network infrastructure. As an engineer, I am tasked to be each client’s vCIO and to fully understand each client’s business needs as if I personally worked for each client.

My goals are to ensure each client has the network infrastrucuture in place to handle their current and future business goals. This includes ensuring a well documented network, managing Best-in-Class server/san solutions, Best-in-Class data backup appliances, Best-in-Class disaster recovery solutions, and Best-in-Class security solutions.

Core Responsibilities include:

* vCIO – I am each of my clients’ Chief Information Officer. I am expected to understand each client’s needs, wants, and expectations. I assist in building the relationship needed to provide the quality of service NetGain is expected to provide.

* New Project Design and Implementation – Design and Implement new network/server designs.

* Re-provision current network/servers – Reallocate resources to better utilize what our client’s already own.

* Provide the 3rd Tier of support to our client’s with on-site staff – I’m here to help with issues our client’s haven’t seen before.

Windows Server and Virtualization Engineer at WIRED! Technology Partners

October 2013 – June 2015 (1 year 9 months)

I am responsible for all the Windows Servers and the services that run on them for our clients including small-medium business and several school districts. Over the last year this has involved many Server 2003 to Server 2012 R2 migrations. This includes the design and configuration of VMware virtual environments. I also design/configure/support all Microsoft Server 2008/2012 environments consisting of but not limited to: Active Directory, Exchange email, desktop anti-virus, and File Security and Permissions management. Configuration and management of a Microsoft MDT imaging environment for multiple clients also falls under my umbrella.

End User Computing Specialist at University of Arkansas for Medical Sciences

October 2012 – October 2013 (1 year 1 month)

I was a support specialist for the end users in a Windows/active directory enviorment. I managed Operating Systems Deployment with System Center 2012 SP1 to deploy apps and operating systems. I also created custom Windows 7 images using Mdt 2012 and Windows 8. I also supported Apple products: iphones,iPads, macbook Air, Macbook Pros, iMacs, and Mac Pros.

Computer Support Technician at Bryant Public School District

July 2010 – November 2012 (2 years 5 months)

· Provided on-site technical support for end users’ PCs and Network.

· Helped implement a PBX phone system at a school campus.

· Responsible for creating and updating images to be used district wide via SCCM.

· Responsible for operating system and desktop software installation, PC upgrading, and

network troubleshooting.

· Responsible for troubleshooting network issues.

Computer Support Technician at Bald Knob School District

September 2009 – June 2010 (10 months)

· Provided on-site technical support for end users’ PC and Network

· Responsible for operating system and desktop software installation, PC upgrading, and

network troubleshooting.

· Responsible for helping with the transition for Netware to Microsoft Server Domain.

Certifications

Certified Meraki Networking Associate (CMNA)
MCSA: Server 2012
MCSA: Windows 7
Zerto Certified Professional
VMware Certified Associate – Data Center Virtualization
Veeam Sales Professional (VMSP)
Veeam Technical Sales Professional (VMTSP)
MCITP: Enterprise Desktop Administrator on Windows 7
Zerto Certified Sales

Skills & Expertise

VMware
Servers
Windows 7
Technical Support
Active Directory
Group Policy
Troubleshooting
Windows Server
Networking
Network Administration
Virtualization
Microsoft Exchange
System Deployment
Software Installation
Operating Systems
SCCM
System Administration
DHCP
Wireless Networking
VMware ESX
Disaster Recovery
Security
Storage
Education
Arkansas State University-Beebe
Associate of Science (A.S.), Computer Systems and Networking Technology, 2007 – 2009

Interests

Server 2008 R2, Server 2012, SCCM 2012, AD & GPO Design & Management

Volunteer Experience

Media Team at The Bridge Church
January 2016 – Current

Video Director at New Life Church

August 2010 – December 2015

On the average weekend, I could be found in the production booth at Newlifechurch.tv. I serve as a Video Director most often. I strive to create the best worship experience, highlighting instruments and worship leaders during worship as well as providing a consistent look from week to week during messages.